FAQs
SHIPPING
Q: Why has only part of my order been fulfilled?
A: Our Tees are printed and shipped by a third-party provider, if you've ordered merch or patches, they'll ship separately from our office in Brisbane Queensland Australia.
Q: Why have I been charged twice for shipping?
A: Our Tees Ship from a separate location than our merch & patches, so there will be two separate shipping charges.
Q: I don't live in Australia, can you still ship orders to me?
A: Yes, we've shipped merch all over the globe. If you're unable to order through the website, use the Contact Us page to send us a message and we'll sort it out.
RETURNS & REFUNDS
Q: Can I return or exchange my T-shirt/s?
A: Unfortunately we do not offer refunds or exchanges for our apparel range. Please make sure you carefully select the correct size before you confirm your purchase. If the wrong colour/size/or a t-shirt containing a print defect has been shipped, please contact us immediately so we can rectify the issue. This needs to be completed within 21 days of placing your order - no exceptions.
Q: Can I return or exchange my website-purchased merch or patches?
A: If you discover a defect with any dispatched merch or patches, get in contact with us so we can resolve the issue. We pride ourselves on the quality of our gear so we will make every effort to rectify the problem.
CUSTOM FLAGS
Q: Do you have a minimum order quantity (MOQ) for flags?
A: No - We can make one-off flags for any client
Q: Will you print offensive or insensitive flag designs?
A: No - We stand behind all of our products and will not print any offensive or insensitive material. This includes modifying the Australian National Flag (ANF) to incorporate inappropriate content.
Q: Can you make a double-sided flag with the Australian National Flag (ANF) on one side, and my Section/Platoon/Troop/Company/Squadron/Regiment logo on the other?
A: No - In line with Australian National Flag protocol, we are not able to alter the back side of the Australian National Flag (ANF) for our clients.
Q: Will my flag fade if flown in the elements?
A: Yes - All flags eventually fade when flown in the elements. We have flags flying all over Australia, from Sydney to the Pilbara. Our flags are of the highest quality, ensuring lengthy periods of service when flown by your orginisation. If you would like a sample prior to purchase, don't hesitate to get in touch with us (this may be at your cost).
Q: Are your custom flags transparent when backlit?
A: Yes - Though minimal, when a direct light source is projected to the rear of our flags you will see light shine through. If you would like a sample prior to purchase, please contact us (this may be at your cost).
OTHER
Z Tac is dedicated to providing high-quality custom merchandise for Australia's Finest. With this being said, Z Tac reserves the right to decline any project or engagement that does not align with our company values, mission, or the quality standards that we uphold. This includes, but is not limited to, projects that:
- Are in conflict with our ethical guidelines or business principles
- Are legally questionable, infringe upon intellectual property rights, or do not comply with industry regulations
- Are not feasible or do not align with the standards of quality and service we provide
In the event that Z Tac declines a project, we will notify the client and, where applicable, provide a clear explanation for our decision.